Seven Zones

FAQs

What is an E-Ticket?

Please note that Seven Zones now issues all flight bookings using e-tickets (electronic tickets).

E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Seven Zone will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this.

When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they'll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, eg YG9TY4.

With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check-in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.

For more information on how to check in with an e-ticket at the airport, please click here. You can also find out more about how to use online check-in.

If you lose your original e-ticket confirmation email, please contact our call us on 020-799-32994 as soon as possible and they will re-issue your confirmation. If you are phoning from outside the UK,

email: [email protected]

can I change the details of my booking?

Yes, details can be changed on a booking, however what can be changed, and the costs involved vary depending on what has been booked.

Some promotional bookings are not changeable. If you done any mistake in booking. You need to contact the call center team for change. They will let you know about the changing charges.

Can I pre-book my flight seats?

Unfortunately not all airlines will let you pre-book your flight seats, however if you have specific needs and require certain seating arrangements this can be done directly with the airline.

How do I cancel my Flight ticket?

Lower priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel you’re booking. In addition seven zones will charge an administration fee of £50 per person. Special offer tickets and promotional offer ticket are totally non-refundable.

My name is spelt incorrectly on my flight ticket, what can I do?

It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change. Promotional tickets is not a part of it.

How long does it take to process a refund for my Flight?

Most tickets are non-changeable/non-refundable. If you would like to cancel your booking or have an enquiry please email us or contact the call center. Refunds can take 8-12 weeks if we need to speak with the airline.